Welcome to the PokeHaven.shop FAQ page. Here you'll find answers to some of our most commonly asked questions.
1. Are your Pokémon products authentic?
Yes. We are committed to offering authentic Pokémon Trading Card Game (TCG) products and officially licensed Pokémon merchandise sourced from trusted suppliers.
2. How long does it take to process my order?
Orders are typically processed within 1–3 business days after payment has been confirmed.
3. How long does shipping take?
Estimated delivery times are:
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United States: 3–6 business days
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Canada: 7–14 business days
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International: 7–20 business days
Delivery times are estimates and may vary depending on your location and shipping carrier.
4. Will I receive a tracking number?
Yes. Once your order has shipped, you'll receive a confirmation email with your tracking information.
5. Do you ship internationally?
Yes. We ship to many countries around the world. Shipping options and costs are calculated during checkout.
Please note that international customers may be responsible for customs duties, taxes, or import fees charged by their country.
6. Can I cancel my order?
Orders may be canceled within 12 hours of purchase or before they enter processing.
Once an order has been processed or shipped, it cannot be canceled.
7. What is your return policy?
We accept eligible returns within 30 days of delivery.
Items must be unused, in their original condition, and returned in their original packaging. Please see our Return & Refund Policy for complete details.
8. Can I return opened Pokémon booster packs or sealed products?
No. Opened booster packs, products with broken factory seals, digital products, gift cards, and final sale items are not eligible for return.
9. What should I do if my order arrives damaged?
Please contact us within 7 days of delivery and include:
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Your order number
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Photos of the damaged item(s)
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Photos of the shipping box and packaging
We'll review your request and work with you to resolve the issue.
10. What payment methods do you accept?
We accept secure payment methods available at checkout, which may include:
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Visa
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Mastercard
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American Express
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Discover
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PayPal
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Apple Pay
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Google Pay
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Shop Pay (where available)
11. Is my payment information secure?
Yes. Payments are processed through trusted third-party payment providers using industry-standard encryption.
We do not store your complete credit or debit card information on our servers.
12. How can I contact customer support?
If you have any questions, we're happy to help.
Email: contact@PokeHaven.shop
Phone: +1 (479) 345-1674
Address:
PokeHaven.shop
3162 Ash Avenue
Manchester, MO 63011
United States
13. Do you restock sold-out products?
We regularly update our inventory and restock popular products whenever they become available. Check back often or contact us if you're looking for a specific item.
14. Are you affiliated with The Pokémon Company?
No. PokeHaven.shop is an independent retailer and is not affiliated with, endorsed by, or sponsored by Nintendo, Game Freak, Creatures Inc., The Pokémon Company, or The Pokémon Company International.
Pokémon and all related trademarks are the property of their respective owners.
Still Need Help?
If you couldn't find the answer you were looking for, please contact our customer support team.
Email: contact@PokeHaven.shop
Phone: +1 (479) 345-1674
We're always happy to assist you!