Refund policy

Thank you for shopping at PokeHaven.shop. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our return and refund policy below.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.

  • Be returned in its original packaging.

  • Include proof of purchase or your order number.

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For hygiene, security, and product integrity reasons, the following items cannot be returned:

  • Opened or unsealed Pokémon Trading Card Game booster packs or sealed products.

  • Trading card products with broken factory seals.

  • Gift cards.

  • Digital products or downloadable content.

  • Clearance, final sale, or promotional items.

  • Customized or personalized products.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos of the item.

  • Photos of the shipping box and packaging.

If the issue is confirmed, we will provide an appropriate resolution, which may include a replacement, refund, or store credit.

Return Shipping

If the return is due to our error (such as receiving the wrong or defective item), we will cover the return shipping costs.

For all other approved returns, the customer is responsible for return shipping expenses unless otherwise required by applicable law.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product.

If you need an exchange, please contact us before returning the item.

Order Cancellations

Orders may be canceled within 12 hours of purchase or before they have entered processing, whichever occurs first.

Orders that have already been processed or shipped cannot be canceled.

Refused or Undeliverable Packages

If a package is refused by the customer or returned due to an incorrect or incomplete shipping address provided by the customer, any shipping charges incurred will be deducted from the refund.

Contact Us

If you have any questions about returns or refunds, please contact us:

PokeHaven.shop

Email: contact@PokeHaven.shop

Phone: +1 (479) 345-1674

Address:
3162 Ash Avenue
Manchester, MO 63011
United States